CSC Hong Kong: Consulting, Systems Integration, Outsourcing Help Desk

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Help Desk

This solution is designed to deliver support services through an internal help desk with a combination of full-featured, enterprise-level interaction and request management capabilities of multiple, leading edge problem resolution technologies. It can provide the support analyst with immediate access to the information. This solution offers maximized call center efficiency, powerful problem resolution capabilities and maximum configurability and flexibility.

Features:

Supports comprehensive interaction and request management
Offers multiple diagnostic technologies with powerful problem resolution
Integrate with network and systems management, as well as changes and assets management
Provides business intelligence and analysis tools for proactive decision and end-user empowerment
Centralizes knowledge with accumulated analysts' experiences on problem resolutions

Benefits:

Improves the operational efficiency of many service desks and increases first-call resolution rate
Empowers IT support groups with online knowledge access and delivers consistent customer service
Manages the complex relationship between users' problems, network events, corporate assets and changes to IT infrastructure
Enables organizations to offer better customer satisfaction and proactive support planning capabilities

For enquiries, please contact us.


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