The solution is designed for delivering support service through internal help desk with combination of full-featured, enterprise-level interaction and request management capabilities of multiple, leading edge problem resolution technologies. It can provide the support analyst with immediate access to the information. The solution offers maximized call center efficiency, powerful problem resolution capabilities and maximum configurability and flexibility.
Features:
- Support comprehensive interaction and request management
- Office multiple diagnostic technologies with powerful problem resolution
- Integrate with network & systems management and changes & assets management
- Provide business intelligence and analysis tools for proactive decision and end-users empowerment
- Centralize knowledge with accumulated analysts' experiences on problem resolutions
Benefits:
- Improve the operational efficiency of many service desks and increase first-call resolution rate
- Empower IT support group with online knowledge access and deliver consistent customer service
- Manage the complex relationship between users' problems, network events, corporate assets and changes to IT infrastructure
- Enable organizations with better customer satisfaction and proactive support planning capabilities